Refund Policy

Website, app, and one-time project work typically requires an upfront deposit to reserve capacity and begin discovery. Deposits are non-refundable once work has started, as they cover planning, strategy, and initial execution time already delivered.

For projects billed in milestones, work already completed and delivered up to the point of cancellation is non-refundable. Any portion of a milestone payment covering work not yet started may be refunded at RAASIS's discretion.

Monthly SEO, digital marketing, and maintenance retainers are billed in advance for that month's execution. Because strategy, planning, and execution begin immediately, fees for the current billing cycle are non-refundable once work has started.

Retainers can be paused or cancelled for future billing cycles with notice as agreed in your service agreement.

Time already allocated or worked by a dedicated expert is non-refundable. Unused, pre-paid hours not yet scheduled may be refunded or credited at RAASIS's discretion, based on the specific engagement terms.

If delivered work does not match the agreed scope, RAASIS will revise it within the agreed revision allowance at no extra cost. Refund requests based on quality concerns are reviewed case by case rather than issued automatically.

To raise a billing or refund question, email query@raasis.com with your invoice or project reference. We aim to respond within a few business days.